Question 1

Are prices shown with or without tax?

Accepted Answer

All prices are shown exclusive of any taxes.

Applicable taxes (sales tax, VAT, GST, etc.) are added based on your billing address.

Question 2

Will you charge US sales tax?

Accepted Answer

Yes — where legally required based on your state’s rules or where the service is considered consumed.

Question 3

Will you charge VAT in the UK or EU?

Accepted Answer

If required by law: yes.

If reverse-charge applies, this will be indicated on your invoice.

We request VAT/tax registration details during onboarding.

Question 4

Do we need to be a registered organisation to use MondeID?

Accepted Answer

MondeID is a B2B service for employers, institutions, and organisations.

We usually contract with a legally registered entity.

Question 5

Who are we contracting with?

Accepted Answer

Your agreement is with our US entity, a Delaware-registered company.

Full legal details appear on your agreement and invoices.

Question 6

Do you offer special pricing for universities or nonprofits.

Accepted Answer

Where it supports impact and accessibility, yes.

This is discretionary.

These arrangements are handled case-by-case.

Question 7

Do you operate as a B2B service only?

Accepted Answer

Yes — MondeID does not provide consumer services.

This distinction matters for tax, contract, privacy and refund regulations.

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Frequently asked questions